Reminders

Getting CanVOST volunteers ready for a possibly busy spring and summer

By April 17, 2013
Offline

What needs to happen to ensure that CanVOST can be of value for the upcoming flood and forest fire seasons.

We are once again being reminded this week, how important social media has become for emergnecy information and incident response. The terror attacks in Boston on Monday and the fertilizer plant explosion in Texas, just a few minutes ago, illustrate the point.

Canada is not immune to emergencies and disasters. In fact, we know there will be spring flooding and forest fires this summer. In many cases, these incidents will occur in smaller and remote communities where local officials do not have the capabilities to monitor social media ....Hence the value of CanVOST.

Team members who have professed their interest in playing a role in future emergenices are reminded to: 

  1. send me a note on the completion of the online intro course on the Incident Management System on Emergency Management Ontario's website. It's free and takes about an hour. This ONLY applies to those not already working or involved in the field of emergency management. 
  2. send me an note on the completion of the Federal Emergency Management Agency's course on social media in emergencies (IS-42) which is another free online resource. (this applies to all team members)
  3. send me a photocopy of a valid police check (available at your local police service for a small fee). This requirement will go a long way in getting authorities to feel more confident with working with volunteers. This applies to all team members who DO NOT work for a munciipal/provincial/federal public sector entity. Civil servants are usually screened.
  4. Send me a note on their availablity for online/web-based training on basic social media monitoring and analysis tools + a demonstration of the SAINT software which has been offered to the team by RDANA technology (watch a video here on the technology).

Please ensure you fulfil these requirements by the first week of May ... we will then quickly schedule basic training oriented on virtual team collaboration and social listening.

Thanks to all that step up ! 

 

About the author

Patrice Cloutier

Communications StrategistOntario government

Patrice Cloutier is a communicator specializing in crisis communications and emergency management. Patrice was the principal strategic communications planner for the Integrated Security Unit that…

5 Comments

Excellent start to get ready for this season, Patrice.  Here is what I have done to have PTSC-Online support what you are trying to accomplish.

  • Getting the first group of volunteers trained is a significant milestone in developing CanVOST so I added it as such to the Milestones calendar
  • I added a Trained Volunteers page to CanVOST and set up a Trained Volunteers Group. The PTSC-Online profile of anyone you authorize me to add to that group will appear in the list. I added you to start. I can set it up so other authorized members can manage that group. 
  • We can host the on line training with GoToMeeting and add the training to the CanVOST events calendar when a date and time has been set.
  • Your article specifying the training is an excellent start. To provide a more formal documentation of required training I will transfer the requirements you identified to the CanVOST training section where it can be maintained and updated as necessary. 
  • I will send a broadcast message to PTSC-Online members and promote your article with social media.

If I have missed anything or anyone has suggestions on how we can organize this better, please post them as comments to this article. 


Karen Snider said 2 months ago

Nice work in getting this off the ground!


To all those interested in being a CanVOST volunteer. It's not necessary to actually obtain a certificate from FEMA for the IS-42 social media in emergency management training. There might actually be some difficulties in getting that. Just a note from you that you've completed the online course will suffice. The same applies to the EMO online IMS-100 course.


This comments highlights changes I made to the CanVOST space to help it support CanVOST long term. I appreciate the tremendous amount of effort you put into trying to get CanVOST up and running Patrice. The fact that all the feedback is going back to you personally will add to your workload. We may need to start that way but longer term we need a system to efficiently manage how CanVOST operates, because any system that depends on one or two individuals has a high probability of failure, especially in the heat of a crisis. The changes I propose will help spread the workload, eliminate bottlenecks and make it easier to assign responsibilities to other individuals or groups. They are:

  • CanVOST supporters are being asked to indicate their support for CanVOST by adding "CanVOST Supporter" the the expertise section of their PTSC-Online personal profiles. This creates a hyperlink so one click will produce an up to date list of everyone who has declared their support.
  • Use the same process as above to self declare ones training or CanVOST related expertise. See the revised Training section.
  • I provided training file folders where supporters can upload any required proof of training, also in the training section.
  • I added a Training - CanVOST (description) wiki article for each of the training items you identified which provides us with a place to update each training requirement as needed and provide a history of all updates. 
  • I updated the main TRAINING CanVOST Members wiki article with links to the individual training modules mentioned above. 

This can form the beginning of a system to help develop and manage the operation of CanVOST if you and the other supporters agree to use it. We need to ask for a decision on this. It will certainly need some fine tuning but I believe it is a start. It still does require a group to be formed with responsibility to validate individuals who have declared they are trained and provided proof of training and move them into the Trained Volunteer's Roster .

What are your thoughts, will this help? 


Hi Patrice,

I am stepping up!

Attached you can find the completion certificates for the two online courses as well as a copy of my police check. 

I am available for web-training + demo during May and June, except from May 10 to May 19. On Tuesdays and Thursdays I will not be available from 10:00 am to 12:00 Pacific Time.

Thank you,
Cheers,
Richard Arias-Hernandez
Simon Fraser University



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